For Sarah, 29, the prospect of a new car was meant to be a relief. Based in the Île-de-France region, she was looking for a model to replace the one she had wrecked in an accident a few weeks earlier. On June 12, 2026, she finally signed for a Nissan Juke sold for 5,400 euros at a consignment lot in Val-d’Oise. The vehicle was described as belonging to a private individual living in Dijon. A few hours later, on the highway toward Nantes, the car lost power. A check engine light came on and the Juke lurched. “It was scary. I had just bought it and it already had a problem,” she told Actu.fr.
The consignment lot then towed the vehicle back and kept it for about ten days. Sarah says she was told at that time about a coolant leak. When she picked up her car, another surprise awaited: she could not transfer the title into her name. To finalize the sale on the ANTS site, the owner had to authorize the transfer. The Dijonnaise remained unreachable despite the lot’s follow-ups. The address on the papers lists Dijon. Sarah began searching for her online. She browsed social media as well. She says she found hints that the owner might work in a city public service, though she could not confirm this. The consignment lot eventually gave her a phone number, but her calls went unanswered. “I wonder if she even exists,” the young woman says today. A few weeks later, she would discover that her troubles with this Juke were far from over.
A Nissan Juke d’occasion à 5 400 euros qui tombe en panne dès le premier soir
On June 12, everything moved swiftly at the Val-d’Oise consignment shop. Sarah never met the listed owner of the Nissan Juke. All dealings were handled by the establishment, which presented itself as a mere intermediary. After the breakdown on the highway, the consignment shop came to collect the car and kept it for about ten days at the workshop. Sarah asserts that she was told then about a possible coolant leak, with no further written detail.
When Sarah picked up the SUV, she hoped to start fresh. The reality, however, was different. She still could not obtain the title. Validation by the presumed owner was missing on the ANTS platform. A few weeks after the sale, the Nissan Juke broke down again, this time near her home in the Paris region. The engine was blown. She says a diagnostic revealed numerous major failures, and the car has remained immobilized ever since.
Voiture d’occasion en panne après achat : les recours de Sarah face au dépôt-vente
Faced with this used-car breakdown after purchase, Sarah is now seeking a full refund of the Juke. She says the consignment shop refuses. The shop explains that it is not the seller, since the title is in the Dijon owner’s name. Nevertheless, the young woman is pressing forward. She posted a video on Facebook telling a story she termed “worthy of a movie.” The post went viral. She eventually deleted it after the consignment shop filed a lawsuit, cited in her posts.
Meanwhile, Sarah says she sent a formal demand by certified mail to the alleged seller. According to her, the letter was refused upon delivery. A complaint was filed against the latter. A new inspection of the vehicle is also scheduled for Friday, September 25. She says the supposed owner has been summoned, but she has not confirmed receiving the summons. The young woman says she has been contacted by other customers who say they have run into trouble with the same consignment shop. For example, one person reportedly obtained recognition of a latent defect, with testimonies that remain to be verified. In the meantime, she sometimes has to drive to her job as an Uber hostess because a car is not available. She confides that she has often felt like giving up. “Lots of people told me to give up, but 5,400 euros is too much,” she sums up. She takes the opportunity to warn buyers not to rush. She also recommends having vehicles checked and, if possible, coming with someone when buying. These instincts make sense when a story goes as badly as this one.
