Finding the right user experience of a web site is challenging.
At Meebo, the chat company I called home for a few years, visiting the office on Castro Street in Mountain View was always an incredible experience.
One trip we dropped in on some of the testers - gaggles of giggling teenage gals. In a little closet of a room, there were two computers set up for this menial task. The gals navigated around the pages, leaving heat traces, eye-ball-tracks - the works - for the engineers to analyze later.
I am the first to admit: we are all in this Beta User Experience mode together at CarRevsDaily.com
Please tolerate slow page loads and a bit of chaos during this update, which will hopefully improve ease of use, reading panes, and the photo experience.